Shipping cost at 0,01€ starting from 99€ of purchase in France and in Belgium.

FAQ

How can I contact customer service ?

If you have any questions or complaints regarding the website and its functions, you can send us an email at info@collectorbd.com

If you have any questions regarding your Collector BD order and shipping, you can send us an email at boutique.collectorbd@mdsfrance.fr

How long will it take for my order to arrive ?

In France, the average delivery time is 3 working days. It generally takes us 1 day to prepare your order and 2 days to deliver your package by Colissimo (excluding weekends and bank holidays). For other countries, delivery time can vary from 4 to 21 days, depending on the geographic zone.

How much is delivery ?

Your order is sent by the postal service Colissimo. The transport and packaging charges depend on the product ordered (weight, size, destination), and can vary from €5 to €25.

Is there a minimum purchase price ?

No, there is no minimum purchase price.

What payment methods can be used ?

You can use any of the following payment methods :
- Bank card (Visa, Mastercard...)
- American Express
- Paypal

Can I pay in several instalments? ?

Yes, for purchases over €300, you can pay in 3 instalments by bank card, at no extra cost.

Can I return or exchange my purchase ?

Yes, you can return your order and request a refund within 14 days of receiving the package. If the product is damaged or defective, you can return it using a pre-paid postage label that you can request at boutique.collectorbd@mdsfrance.fr. We will send you the label so that you can return your order free of charge. Make sure to return all product elements (box, bag etc).

How can I contact you ?

The "Contact" section on the website will allow you to ask us any questions you like.
If you have a question about your order, you can contact us directly using the following address : info@collectorbd.com.
For all other inquiries, email us at info@collectorbd.com.

How can I place an order ?

Simply browse the products available on the online store, choose your product, and then click on "Add to basket" on the product information page. Next, you can either continue shopping and add other items to your basket (if you are logged in to your account, your previous choices will be saved to your basket), or you can finalize your order by clicking "Next". Make sure you have entered the correct delivery and billing address, then confirm your order by clicking "Next". Make your payment using our secure payment platform and then sit back and wait for your package to arrive!

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